Experience
Different roles.One growing operations skill set.
Each role added a different layer to how I work today — from managing teams and clients to coordinating complex workflows, communicating across industries, and executing creative projects.
- 01
Sunray Fertility
Legal Operations / Legal Assistant
Most recent
Supported a growing legal team across client communication, CRM administration, matter tracking, billing coordination, document workflows, follow-ups and operational documentation.
Operational skills strengthened
Workflow managementCRM administrationSOP developmentDeadline trackingCross-functional communication - 02
Go Direct Paving
AI Video Marketing Specialist
Freelance client project
Managed an advertising campaign from concept and scriptwriting through AI production, editing, campaign setup, publishing, inquiry monitoring and lead handoff.
Operational skills strengthened
Creative operationsCampaign executionProduction coordinationClient handoff - 03
HandyLink
Client Success Manager
Client operations
Onboarded clients, resolved issues, supported service usage and maintained client relationships across a remote service operation.
Operational skills strengthened
Client onboardingRelationship managementProblem solvingFollow-up - 04
Chrysalis Insurance
Policy Services Representative / Executive Assistant
Insurance & executive support
Handled policy servicing, renewals, premium payments and documentation while coordinating between clients, carriers and underwriters.
Operational skills strengthened
Multi-party coordinationAccuracyRecords managementDeadline management - 05
Swak BPO
Operations Leader
Operations leadership
Supervised and supported 15+ team members, monitoring productivity, workflow execution and quality standards.
Operational skills strengthened
LeadershipDelegationAccountabilityQuality control - 06
Swak BPO
Customer Service Representative
Frontline support
Handled frontline customer support and issue resolution at volume while maintaining service standards.
Operational skills strengthened
CommunicationProblem resolutionService standards - 07
Cloudstaff
Executive Assistant
Executive support
Supported executives with research, documentation, data organization and day-to-day business operations.
Operational skills strengthened
PrioritizationDocumentationIndependent workResearch - 08
Asians Bridge Language School
ESL Teacher
Education
Taught English, Business English, pronunciation and communication skills to 100+ students.
Operational skills strengthened
TrainingKnowledge transferClear instructionCross-cultural communication
Transferable Value
What each role added.
Operations Leadership
→people, delegation, accountability
Legal Operations
→complex workflows, CRM, documentation, deadlines
Client Success
→onboarding, relationships, problem solving
Insurance / Executive Support
→multi-party coordination, accuracy, follow-up
AI Video Marketing
→creative workflows, campaign execution, production coordination
ESL Teaching
→communication, training, knowledge transfer
“My industries changed.My role in the work rarely did.”
Across each position, I kept becoming the person who helped organize the work, communicate the next step, track what was still pending, coordinate the people involved, and make sure responsibilities did not disappear between handoffs.